Complaints

DRAFT – for legal review. This page is a starting template, not legal advice. Have a lawyer licensed in British Columbia review it before launch.
  1. Tell us. Use the contact form with your booking reference.
  2. We acknowledge within 1 business day and aim to resolve within 10 business days.
  3. We investigate with the mechanic and may arrange an inspection.
  4. If you're still unhappy, you can contact Consumer Protection BC (consumerprotectionbc.ca), or use the BC Civil Resolution Tribunal for eligible small claims. [Consider membership of an industry dispute program, e.g. through the Automotive Retailers Association – TO DECIDE.]